1. Introduction

 

At UpGraded•Live®, as advocates of human rights, we treat your personal data with care and respect. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for our services.

 

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2. Data Controller

 

The entity responsible for the processing of your personal data (Data Controller) is:

• Christos L. Krasidis LTD, a Limited Company registered in the Republic of Cyprus (No. HE 463954) that manages and owns the UpGraded•Live® brand.

• Registered Address: Laskarinas Boumpoulinas, 9A, Pyrgos Touristic Area, 4534, Limassol, Cyprus, EU

• Contact Address: 5 Agiou Antoniou, Agios Dometios, 2369, Nicosia, Cyprus, EU

• Email: info @ upGradedLive.com

• Tel: (+357) 95 100 625

 

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3. What Personal Data Do We Collect?

 

We collect specific personal data to provide you with our technical expertise and services. This occurs primarily when you use our "Contact Us" online form, reach out via phone/email, or engage in a business transaction with us.

• Identity Data: Your name and surname.

• Contact Data: Your email address, telephone number, and the physical address where services may be required or billed.

• Financial & Transaction Data: Details about payments to and from you, including invoice records and payment confirmations (note: we do not store full credit card numbers or banking login credentials).

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and location (collected automatically via cookies for website functionality).

 

 

4. Online Payment Processing

 

We prioritize the security of your financial information. We do not directly collect, store, or process your credit card numbers, debit card details, or bank login credentials on our servers. Instead, we provide secure Online Payment Links (Direct Banking links) for you to process any payments. 

 

When you make a payment:

• You will be redirected to the secure environment of the banking institution or payment processor.

• The processing of the payment is handled entirely by these certified third-party financial institutions (e.g., Revolut).

• We receive a confirmation that the payment has been completed, along with a transaction reference number, IBAN and other account information from which the transaction was made, which allows us to update your account and issue a receipt.

 

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5. How Do We Use Your Personal Data?

 

We use your personal data strictly for the following purposes:

• Communication: To respond to your inquiries submitted via the “Contact Us" form or via email.

• Promotion: To inform you of updates and/or offers, provided you have registered your email to receive such information and/or promotional material.

• Service Provision: To schedule site visits, provide service, or issue technical quotations.

• Customer Support: To notify you about changes to our services or address any issues.

• Legal Compliance: To fulfill obligations required by Cyprus law (e.g., tax records).

• Payments: To verify transactions, process fees via our payment links, and issue official invoices.

 

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6. Legal Basis for Processing (GDPR Compliance)

 

We process your personal data in full compliance with the EU General Data Protection Regulation (GDPR), based on the following grounds:

• Consent: When you voluntarily fill in our "Contact Us" form, you grant us consent to contact you regarding your request.

• Contract: Processing is necessary to fulfill a contract (e.g., providing any kind of services, i.e. consulting, training, etc.), or to take steps at your request prior to entering into a contract (e.g., providing a quote).

• Legitimate Interest: To improve our services and ensure the security of our website.

• Legal Obligation: To comply with tax and accounting laws of the Republic of Cyprus.

 

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7. Sharing of Personal Data

 

We respect your data and never sell it to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted external partners who assist us in operating our business (e.g., IT support, accounting, banking institutions for payment confirmation), who are bound by confidentiality agreements.

• Legal Authorities: If required by law or to protect our rights and safety.

 

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8. Data Security

 

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We use secure servers and restrict access to your personal data only to those employees who have a business need to know.

 

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9. Data Retention

 

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Inquiries: Data from non-customers is kept for a limited period to ensure the inquiry is resolved (typically up to 2 years).

• Customer Records: If you become a client, we retain necessary records for business operations and tax purposes, as required by Republic of Cyprus law (typically up to 7 years after the collaboration has ended).

 

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10. Your Rights

 

Under the EU’s GDPR and Cyprus data protection laws, you have the following rights regarding your data:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Request correction of inaccurate data.

• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no good reason for us to continue processing it.

• Right to Restriction: Request limitation of processing.

• Right to Object: Object to the processing of your personal data.

• Right to Withdraw Consent: You may withdraw your consent at any time.

 

To exercise any of these rights, please contact us at:

Email: info @ upGradedLive.com

 

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11. Cookies

 

We use cookies to improve your user experience and analyze website traffic. You can control or delete cookies through your browser settings at any time.

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12. Changes to This Policy

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We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.

 

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13. Contact Us

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If you have questions about this privacy policy or how we handle your personal data, please do not hesitate to contact us. We are here to help.

• Email: info @ upGradedLive.com

• Telephone: (+357) 95 100 625

 

You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus if you believe your data protection rights have been violated.

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Sincerely,

The UpGraded•Live® Team